About event
What determines your success and failure in conflict situations? Above all, it is the ability to manage unpleasant emotions that arise from clashes of different opinions, attitudes, and ideas of people around us. The result and reward for you will then be harmonious relationships and a journey through life without clenched fists.
Programme
- The nature of conflict and what typically leads to it.
- Dynamics and principles of conflict.
- Conflict resolution strategies.
- Model situations and conflict management training.
Goals
- You will be able to identify the types and causes of conflict and find the right solution.
- You will improve your confidence in communicating in a tense situation.
- You will learn and practice techniques and approaches to conflict resolution.